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All sales are final. We do not accept returns.

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Damaged or Missing Merchandise

In the event that your merchandise arrives damaged or is missing from your order, we offer either a full refund or a direct exchange for the item in question.

• Timeline: Claims must be submitted within 14 days of the customer delivery date.

• Availability: Exchanges are subject to current inventory. We cannot guarantee that purchased items will remain in stock.

• Requirements: To qualify for a refund or exchange, we require your digital receipt and photo proof of the damage.

• Important Note: In the case of damaged goods, please do not attempt to return your purchase.

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Customer Support

For all inquiries and requests, please contact our team at service@unbe.us with your order number.